Frequently Asked Questions
Everything you need to know about our products and services.
How do I receive my digital downloads?
Once your purchase is complete, you will receive an automated email containing a secure link to download your high-resolution project files immediately.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I request a refund for a digital product?
Due to the nature of digital goods, we generally do not offer refunds once a file has been downloaded. However, if you experience technical issues, please contact our support team.
Are the project files compatible with my editing software?
Our files are designed to be compatible with industry-standard software including Adobe Premiere Pro, DaVinci Resolve, Final Cut Pro, and Avid Media Composer.
Is there a limit to how many times I can download my purchase?
Your download link remains active for 30 days. We recommend saving a backup of your files to a secure cloud or physical drive for long-term access.
Do you offer bulk discounts for educational institutions?
Yes, we provide special licensing and discounted rates for schools and training programs. Please reach out via our contact page for a custom quote.